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Citizens Advice Daventry and District

Citizens Advice Daventry and District is an organisation that helps people resolve their problems and also assists in bringing about policy change.

We use a comprehensive on-line Information System, giving access to up-to-date, accurate and detailed information, enabling us to advise on virtually every problem. As a member of Citizens Advice, we are part of the world's largest independent advice agency.

Telephone Interviews

by calling our CAB access number (0844 4111 444) our clients access a county-wide assessment interview,
the telephone assessor can interview the client, establish their needs and respond appropriately.

This response can be one of either:

directed information to enable the client to process the problem themselves,
booking an appointment with the relevant bureau for a ring-back or face to face appointment, or
booking an appointment with a specialist agency.

Our appointments booking system allows us to book an appointment appropriate to the clients location.

Drop-In Visits

Daventry CAB operates a drop-in service during opening hours, this enables clients to drop-in to the Bureau, obtain a queueing ticket and to be seen by the next available adviser whilst the bureau service is open.

Follow-Up Appointments

Where the initial interview/assessment has identified that fuller advice can only be delivered face to face, either because of the complexities of the problem or because supporting documents are required, then an appointment will be made for the client to visit the bureau at a specified time and date.

Home Visiting

If it is impossible for the client to travel to The Abbey and a ring-back appointment confirms the need, it may be possible to arrange a home visit. This service covers all aspects of advice and information, including help with benefits.

E-Mail AdviceAdvice Enquiry

By completing the enquiry form on this website, a response, by e-mail, will usually be provided within 3 working days.

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